Docndata – Delivery Terms and Conditions
Docndata Consulting Limited
Email: info@docndata.co.ke
Phone: +254 790 787 300
1. General
These Payment Terms and Conditions (“Terms”) apply to all consultancy, training, and related services (“Services”) provided by Docndata to its clients (“Client”). By engaging with Docndata, the Client agrees to be bound by these Terms.
2. Fees and Pricing
- All fees are quoted in Ksh. unless otherwise stated.
- Pricing may be based on an hourly rate, daily rate, project fee, or per training participant basis, as specified in the website, proposal or service agreement.
- Prices are exclusive of applicable taxes, which will be added to the invoice where required by law.
3. Invoicing and Payment Terms
- Invoices are issued upon:
- Completion of a service milestone
- Start of a training session
- End of each month for ongoing services
- Or as specified in the service agreement
- Payment Due Date: At least a 40% Deposit payment is paid before or on the date of the Invoice. The total amount is payable within 30 Days from the date on the Invoice, unless otherwise agreed in writing.
- Accepted Payment Methods:
- Bank transfer (details provided on invoice)
- Mobile money payment (details provided on invoice)
- Any other payment services agreed in writing
- All payments must reference the invoice number and client name.
4. Late Payments
- Payments not received by the due date may incur:
- A late fee of 1.5% per month (or the maximum allowed by law) on the overdue amount
- Suspension of services until payment is received
- Withholding of deliverables or training certificates
- Docndata reserves the right to recover all collection costs, including legal fees, associated with overdue invoices.
5. Deposits and Prepayments
- For certain services or training programs, a non-refundable deposit (typically 40% to 60%) may be required to confirm booking.
- Excess amounts paid to the company are refunded within 90 Days upon a request made in writing.
6. Cancellations and Refunds
- Client-Initiated Cancellations:
- Cancellation of services or training must be submitted in writing.
- Cancellations made less than 7 days before the scheduled start date may result in full charges.
- Refunds:
- Refunds are issued at Docndata’s discretion and are subject to administrative fees.
- Deposits are typically non-refundable unless otherwise stated.
- Docndata-Initiated Cancellations:
- If we must cancel a service or training session, clients will receive a full refund or may reschedule at no extra cost.
7. Disputed Charges
- Any invoice disputes must be raised within 7 days of the invoice date.
- Disputes do not suspend the Client’s obligation to pay undisputed amounts.
8. Currency and Exchange
- If payment is made in a different currency, exchange rate fluctuations and associated fees are the responsibility of the Client.
- The invoiced amount must be received in full, net of any conversion or bank charges.
9. Amendments
Docndata reserves the right to update or amend these Payment Terms at any time. Updated terms will be shared with the Client and considered accepted unless disputed in writing.
10. Contact for Billing Inquiries
For any billing-related questions, please contact: info@docndata.co.ke